Educational resources are included on the product page for your test when available.

For additional help understanding your results, you can schedule time with a Cynergy provider (for an additional cost) using the link provided when your results are released. You can also consult your own healthcare provider, or find a physician to help you understand your results and work with you to build a health plan.

It is your responsibility to ask your doctor what your test results mean. Genova Connect urges you to always share the test results with your doctor in order to make the best decisions for your health.

While our profiles are eligible for FSA/HSA funds, traditional health insurance can not be used to complete your purchase. Accepted forms of payment include Visa, Master Card, Discover, and American Express.

Typically, result are available 7-17 days after being received by our lab. However, some gut testing methodologies can take up to 27 days to complete.

The $15 physician fee is collected on behalf of a third-party healthcare practitioner (Cynergy Wellness) that will provide independent physician oversight of lab ordering and testing. This fee makes it possible to order testing without having to schedule an appointment with your physician first.

The fee does not cover any physician follow-up services. The physician fee is non-refundable. Learn more about Cynergy Wellness' services by reviewing the Terms and Conditions and Refund Policy.

Plan to complete your collection early in the work week and be sure to ship your pack within 24 hours of collection to ensure specimens are viable.

You should also note that some collection packs contain materials that expire (this date is printed on the box label). Plan to collect and return your pack well before that date or within 45 days of receiving the collection pack, whichever comes first. If the pack is not returned within this timeline, we may not be able to complete your test.